Many business owners kick things off using their personal cell number for everything. The downside? You end up being on call 24/7. No vacations, no breaks, and no “out of the office.” Your phone rings non-stop. You become the go-to person for everything, even when you’re far away.
There’s a better way!
CallTrax steps in and takes over your personal number, sitting between your cell and your customers. Now, you’re in charge of where those calls (and texts) go. Need someone else to handle business calls while you keep your texts? No problem! Going out of town and want to forward calls to a family member? Easy! Or perhaps you’d like a professional answering service to handle all your incoming calls – we’ve got you covered!
We record your calls and track all the important details. This lets us show you some really useful insights. For example, if someone is answering calls for you, you can listen in to see how they’re doing. If a customer claims they had a bad experience, you can check the call recording to find out what really happened.
Our reports also give you the scoop on when most of your calls come in. Let’s say you notice a surge in calls on Monday and Tuesday mornings – that’s important information! You can adjust your staffing or schedule to be ready for more business opportunities. Or maybe you want to route calls to the answering service during specific days or hours, so you never miss out on potential jobs.
We’re all dealing with the overwhelming amount of spam calls these days. Built right into CallTrax is our Spaminator. Thanks to Spaminator, they won’t be back, because we’ll block them before they have a chance.
Even if your contact information is scattered all over the internet, we’ve got a solution. We offer CleanSlate, a service that cleans up your name, address, phone number, and website info online. You get to decide what information shows up, and we ensure it’s all consistent. This is a big deal for pleasing Google, as it’s a major factor in their search rankings.
So, if you’re ready to step into the modern world of telephony and regain control of your life, just get in touch. We’re here to assist you today!