article digest

Do You Know What to Ask When Hiring an SEO Company?

Last Updated: October 22, 2019

To ask the right questions of a prospective SEO company, you first need a baseline understanding of online advertising.

Unfortunately, if you’re a small, local business owner with little knowledge of online marketing strategies, then you probably don’t quite know what to ask.

That’s why Kim Lachance Shandrow’s article, “10 Questions to Ask When You’re Hiring an SEO Consultant,” is such a godsend.

In the article, Shandrow lists some of the big questions you should ask when on the hunt for a new SEO company or consultant. Even if you don’t necessarily know what these specific questions mean, exactly, she explains their significance and tells you what kind of answers are best.

Some of those questions are:

Do you follow Google’s best practices for webmasters?
Will you please explain your SEO strategies?
Are you specialized in local search?
How do you track or measure results?

And, for a real test, one trick question:

Do you guarantee number-one rankings? (If yes, RUN!)

To see the full list of questions and the rationale behind them, check out Shandrow’s article on Entrepreneur.com!

Important caveat: The last question in Shandrow’s list has to do with content ownership. She states that the business owner/client should be given full ownership of any web content the SEO company creates on their behalf. This is certainly true when that content is on the website owned by the client. However, if the content is created from scratch on a completely separate site owned and hosted by the SEO company, then this rule does not apply. So, make sure you’re clear on who owns the website URL and content.

And, for further reading, please check out the extensive research on SEO consultants from the pros at Ignite Visibility: “Hiring an SEO Consultant? 38 Questions & 12 Things to Look For”.

Armed with all this information, you’ll hunt down the ideal SEO company for your business in no time. Good luck!

Is Your Mobile Site Ready to Carry the Team for You?

Last Updated: October 26, 2017

At an industry event this week in New York City, Google’s Gary Illyes spoke about one of the search giant’s latest endeavors: mobile-first indexing. Illyes said this project has begun to roll out, with an undisclosed number of websites already affected. The timeline for a complete roll-out also remains undisclosed.
All of this “undisclosed” information makes the development sound more ominous than it is. We apologize for that. Information is scarce at this early stage, but don’t panic. Mobile-first indexing isn’t scary as long as you have a mobile-optimized website.
You see, the mobile-first index is just a different way for Google to create and rank its search listings. While Google has historically created this index based on desktop versions of websites, it will now be doing so based on mobile versions.
When Google first announced the mobile-first index project nearly a year ago, in November 2016, Barry Schwartz of Search Engine Land explained it like this:

As more and more searches happen on mobile, Google wants its index and results to represent the majority of their users — who are mobile searchers.
Google has started to use the mobile version of the web as their primary search engine index. A search engine index is a collection of pages/documents that the search engine has discovered, primarily through crawling the web through links. Google has crawled the web from a desktop browser point of view, and now Google is changing that to crawl the web from a mobile browser view.

The key here is mobile-optimized websites, not just mobile websites. In other words, any old mobile version of your website won’t do. Your mobile site must be an identical match with your desktop site. All content and links should be the same on each version. If your mobile site has less content or fewer pages, it won’t rank the same. Therefore, websites with a responsive design (meaning they adapt to any screen size without losing readability or usability) will be the most successful with this new index.
Long story short: A mobile-optimized website just became your star player. You can’t win without it.
Again, Google (in typical fashion) isn’t giving us very much information about the development beyond what we’ve shared here. However, according to Illyes, Google does plan on making an official announcement, including a thorough explanation and roll-out timeline, on its blog some time in the near future. Stay tuned, we guess?
In the meantime, go ahead and check out what we know so far over on Search Engine Land!

Warning: Your Social Media Strategy Could Make or Break Your SEO

Last Updated: August 24, 2017

When it comes to SEO, how important is your social media strategy?
It’s an ongoing debate. In 2014, Google’s Matt Cutts proclaimed that “social signals,” like posts on Facebook and Twitter, have nothing to do with Google’s search algorithm. This directly opposed what many industry specialists believed at the time. In fact, numerous SEO experts still argue that social media influences search rankings, even if “social signals” aren’t really a thing.
Jasmine Sandler, an experienced digital marketing consultant, is one of these experts. In an article published on Search Engine Journal this month, Sandler states, “It’s still undeniable that a proper social media strategy – both paid and organic – is critical to help increase your rankings and overall search visibility over time.”
Sandler’s article, “3 Ways a Solid Social Media Program Can Increase SEO Rank in 2017,” demonstrates how a thoughtful social media strategy can have a positive influence on your web visibility.

1. Social Media Strategy Establishes Your Brand

The first way Sandler says social media impacts SEO is through branding. Having an active and strategic social media presence can help you establish your company’s personality, service offerings, and overall mission.
“The brand equity and strength behind what the company is selling is what ultimately converts consumers,” Sandler explains. “After all, people buy for two simple reasons: trust and likeness of a person or a brand.” In other words, highlighting your business’s personality and gaining your audience’s trust will put you on the right path toward attracting new customers.
As people become increasingly aware of your brand, they’ll visit your website, google your company name, and even refer you to other people. This uptick in demand for your business will surely be picked up by Google’s search algorithms.

2. Social Profiles Appear in Google Results

Have you ever searched for a local business and noticed their Facebook page, Twitter page, or LinkedIn profile in the results? It’s very common for social profiles to appear at the top of search results pages. As Sandler points out, this could have a big impact on how users perceive businesses.
For example, if they google your business and find an inactive, incomplete profile in the results, they’ll be disappointed. They won’t perceive you as established, and they’ll be wary of your lack of followers. This could prompt them to keep searching and find a local competitor—one that seems more legitimate—instead.
On the other hand, they might google you and find a Facebook page that has engaging content, lots of likes, and a positive rating. Once they’re impressed with your Facebook page, they’re more likely to click over to your website. The more people who visit and spend time on your website, the better your SEO ranking.

3. Social Platforms Have Their Own Search Functions

Finally, Sandler explains that social platforms like Facebook and LinkedIn have intelligent search engines of their own. And, as we know, people are increasingly using social media, primarily Facebook, to learn about businesses.
So, if people are searching for businesses on social media instead of Google, it’s all the more vital for you to have your social profiles set up. If your profile doesn’t have a good description of your company with certain keywords, users won’t discover you. Or, what if they do discover you and find a lackluster profile? They probably won’t be intrigued enough to click to your website. The function of your social media page is to keep people interested so they visit your website.
The takeaway? If your ultimate goal is to drive more people to your website, a sound social media strategy will make that possible.
We encourage you to check out Sandler’s full article for more details and social media tips!

Don't Be Afraid to Get Emotional in Local Search

Last Updated: July 27, 2017

At first thought, you might not believe emotions have anything to do with local searches for things like appliance repairs, junk removal services, or window installation. Indeed, these topics appear rather dry. However, as Ryan Shelley uncovers in his recent article on Search Engine Land, emotion is what powers every local search, and what ultimately leads to a purchasing decision—whether we’re conscious of it or not.

Pain and Pleasure as Motivation

In his article, Shelley discusses the two specific emotions that motivate consumers to make a purchasing decision:

The desire to soothe pain
The desire to obtain pleasure

Or, as he succinctly puts it: “Pain and pleasure are key driving forces behind every person’s action.”
Therefore, your online content should capture at least one of these emotions. For most local service providers, your appeal is your ability to alleviate your customer’s pain: You fix the broken washing machine that’s been making laundry difficult; you unclog the dishwasher that suddenly overflowed in the middle of the night; you troubleshoot the old furnace to figure out why their utility bills have been astronomical; and so on.
Of course, other businesses like car audio installers and home remodeling contractors are successful because they deliver pleasure: a fun, high-quality speaker system or a beautiful, new kitchen. You get the idea.

Target Your Customers’ Emotions in Your Content

It’s up to you to know your customer base and their motivations, and how your business makes life better for them. Why does a typical customer call you? What are the pain points they frequently wish to resolve? Alternatively, what are the luxuries they seek to enjoy? And, most importantly for either scenario, how does your business help them solve their problems and meet their specific needs?
Once you’ve answered these questions, you’ll have a much more effective presence in local search. That is, once all of your online content—including business listings, social media posts, and website pages—addresses them head on. Appeal to your customers’ needs and demonstrate how you meet them. By targeting their basic desires to seek pleasure and avoid pain, you’ll dramatically increase your leads and improve your chances of closing more jobs.
Want more details on how emotions help you connect with customers via local search? Read Shelley’s full article: “The Psychology of Search: Unleashing the Power of Connection.”
And to learn more about what it takes to enhance your local search performance, read our previous blog post: “Want to Dominate Local Search? Here’s One Thing You Need.”

Is Facebook Preparing to Take Over Google in Local Search?

Last Updated: June 22, 2017

We’ve lightly joked before that Facebook is the new Google. This is mainly because Facebook users are asking their social network for recommendations of local businesses rather than conducting their own searches on Google. However, as Wesley Young wrote in a recent article on Search Engine Land, Facebook has made several updates over the past couple of years that point to a greater focus on local businesses and places. In other words, it looks like Facebook is preparing to challenge Google’s monopoly on local search.
We’re all aware that Google uses a massive amount of data from its users to hone its algorithms and laser-target search results for each user. However, Facebook has a comparable volume of data:

With its huge base of users and volume of personal data on them, Facebook has great potential for helping users in their search for local products/services and helping businesses get found. All the components are there: millions of business pages, location data, behavior data, demographic information, social networks and engagement.

In other words, Facebook already has a tremendous amount of potential to compete with Google in the local search sphere.
Here’s a quick breakdown of how Young says Facebook is making moves toward a bigger emphasis on local search. We’ve reduced and simplified many of Young’s points, so please check out his full article, “7 Changes by Facebook That Make It a Real Local Search Player,” for more details. It’s an in-depth, insightful piece that’s definitely worth the read!

1. Better Location Accuracy

Young uses the example of his search for nearby Italian restaurants. He compares results from November 2015 and June 2017 (present). In 2015, Facebook search displayed restaurants from across the country and across the globe. Today, Facebook search displays restaurants within a two-mile radius and even arranges them on a local map, much like Google’s local search results.

2. Smarter Understanding of Search Terms

Facebook is now able to infer when a user is searching for a place or business rather than a general topic. It also presents “Places” listings at the top of the general search results whenever a place is relevant. At the same time, Facebook knows when you’re searching for a discussion topic or news item, instead. So it’s gotten much more adept at deciphering the context and motivation behind search terms.

3. More Detailed Search Results

Instead of barely relevant or minimally informative, Facebook business listings now offer as much detail as most Google business listings. They show profile pictures, full contact information, distance from the user, star rating, and whether the business is still open for the day. In other words, Facebook’s local listings give you all the same information you’d seek on Google.

4. Better Recall of Information

Facebook now keeps track of and remembers information about businesses and places that users have posted about or checked into. Not only does this lead to more accurate search results, but it also gives Facebook the ability to suggest search terms while a user is typing, much like Google does.

5. Use of Facebook Friends Within Search Results

Wisely, Facebook is using its mountains of social data to supplement local search listings. Now, Facebook Places listings may show you which of your friends have also checked in or posted about each business. Considering that many users already ask their Facebook friends for recommendations and referrals, this addition is brilliant. It’s essentially a built-in recommendation.

6. Greater Effort to Clean Up Business Info

If you checked in to a local place or business recently, you may have been confronted with a series of follow-up questions from Facebook—questions like, “Are this business’s hours from 8 AM to 9 PM?” or “Is this business located at 12 Main St.?” Facebook has been asking users to verify local business information in order to deliver more accurate results overall.

7. Addition of New “City Guides”

Facebook has a new feature that compiles and highlights popular spots in a specified city, based on its own social data. It will tell you which of your friends have visited that city, and then you can see which businesses each of those friends checked into. Again, this takes the idea of asking friends for recommendations and turns it into a local search feature.
So, what’s the takeaway for your local business? Make sure your Facebook page is completely filled out (including your exact physical location) and that you add as much detail as possible to your service descriptions. This will give you a greater chance of being picked up by Facebook’s ever-improving search function.
Good luck!

Prospect Genius

Do You Know What to Ask When Hiring an SEO Company?

Is Your Mobile Site Ready to Carry the Team for You?

Don't Be Afraid to Get Emotional in Local Search

Pain and Pleasure as Motivation

Target Your Customers’ Emotions in Your Content

Is Facebook Preparing to Take Over Google in Local Search?

1. Better Location Accuracy

2. Smarter Understanding of Search Terms

3. More Detailed Search Results

4. Better Recall of Information

5. Use of Facebook Friends Within Search Results

6. Greater Effort to Clean Up Business Info

7. Addition of New “City Guides”

Contact Us

Business Hours

Let’s Connect!

What Drives Us?

Client Portal App

Helpful Links

Sign up for our newsletter!