Dancing Dog
Last Updated: December 4, 2024
Last Updated: December 4, 2024
Last Updated: December 3, 2024
Let’s cut to the chase: reviews aren’t just nice to have anymore. They’re a massive piece of the Google rankings game, and potential customers expect to see reviews before committing to a purchase. Getting those reviews can be challenging, but don’t worry—we’ve got some tips to help.
Google’s ranking algorithm is heavily influenced by reviews. High ratings combined with a solid number of reviews tell Google—and potential customers—that your business is legitimate, reliable, and relevant. So, what’s the “right” number of reviews? The answer is simple: “at least one more than your next-highest competitor.” Of course, this assumes a similar star rating. And as we all know, “simple” doesn’t always mean “easy.”
Whatever you do, don’t fake it. Buying reviews or posting fake ones might seem like a quick fix, but Google can spot this behavior from a mile away. The result? Your listing gets suspended. It’s just not worth the risk.
It’s not just about algorithms. Reviews are crucial for earning the trust of potential customers. Think about your own habits—when was the last time you booked a service or bought a product without checking the reviews first? In today’s world, where we trust strangers on the internet to guide us in choosing products and services, reviews are a lifeline.
Reviews provide customers with proof of your expertise, reliability, and customer service. They’re a critical part of the decision-making process. While no one is likely to read every single review, they will skim a few—and they’ll definitely consider your star rating. After all, would you eat at a restaurant with a 1-star rating? Would you hire someone to work on your home if they had a 2.3-star rating, and 6 out of their 10 most recent reviews were detailed, angry rants? Probably not.
Too often, business owners only start focusing on reviews after receiving a 1-star review. This usually leads to a frantic scramble to gather a few good reviews to “fix” the problem. This reactive approach can tempt you to cut corners—like buying reviews—which, as mentioned, is a terrible idea.
Instead, make reviews part of your everyday process. By consistently gathering positive reviews, you’ll build a cushion of trust. This way, when you inevitably encounter a completely unreasonable customer trying to tank your star rating, it won’t have nearly as much impact.
Here are some proven ways to consistently collect reviews:
After finishing a job, casually ask the customer for a review. Something as simple as, “If you were happy with our work today, we’d really appreciate a quick review!” can work wonders.
Want to sweeten the deal? Offer a small discount if they leave a review on the spot. Customers are far more likely to leave a review while their experience is fresh than if you follow up days later.
Follow up after every job with a direct link to your Google Business Profile review page. Simplify things even further by using a shortened link from a service like bitly.com or tiny.cc. When leaving a review is easy, people are more likely to follow through.
Services like ReviewStream make the process effortless. Simply upload your customer list, and the tool sends friendly, automated reminders to leave a review. Pro tip: If you sign up for ReviewStream in December 2024, you’ll save 50%! (Yes, that’s a shameless plug, but who doesn’t love a good deal?) Whether you use our service or a similar one, the key is automation—it works for you every day without any extra effort.
You don’t have to rely solely on customers for reviews. Vendors and partners you work with can also leave reviews. They may not have purchased your product or service, but they’ve interacted with your business and can validly share their experience. Since they also understand the importance of reviews, they’re often happy to return the favor.
Reviews are the backbone of your online reputation. They’re not just about pleasing Google—they’re about building trust with potential customers. By making review collection part of your daily operations, you’ll set your business up for long-term success.
And when that one-star review eventually shows up, you’ll be ready. A strong base of positive reviews will ensure that one unhappy customer doesn’t define your reputation. Keep building those reviews, and watch your business thrive!
Last Updated: November 26, 2024
Last Updated: November 25, 2024
If you’ve been burned by marketing companies before, you’re not alone. Small business owners—especially in industries like plumbing, HVAC, landscaping, and others—have long been targeted by slick-talking marketers making big promises. One of the shiniest carrots these companies dangle? The “Google Partner” badge.
It sounds impressive, right? A stamp of approval from the world’s biggest tech company. But here’s the truth: that badge is way easier to get than you think.
Let’s break it down.
The Google Partner program is supposed to identify agencies with advanced skills in running Google Ads campaigns. To earn the badge, an agency has to meet three basic requirements:
At first glance, this might seem like a rigorous process. But when you look closer, the cracks start to show.
Let’s put it this way: as long as you spend enough money, the rest is child’s play. Here’s why:
This is the only challenging part. If an agency handles high-budget clients, they can hit this mark with no problem—regardless of whether they’re running campaigns effectively. Google doesn’t care if the money is being wasted on poorly targeted ads. They just care that it’s being spent.
This score is shockingly easy to achieve. Google itself tells agencies what to do to improve their score—things like:
Following Google’s suggestions will almost always boost your score, but you can just DISMISS them and your score will go up too! Essentially, as long as you RESPOND, positively or negatively, to the suggestion, they give you the optimization points. An optimization score of 70% is effectively nothing more than a participation trophy.
Agencies only need 50% of their team certified, and getting certified isn’t as hard as you’d think:
In other words, the person running your campaign might not even be certified, and if they are, there’s no guarantee they know what they’re doing. The test doesn’t measure creativity, strategy, or problem-solving—just how well someone memorized Google’s rulebook.
Let’s not forget who benefits most from the Google Partner program: Google. Their goal isn’t to ensure your campaigns succeed; it’s to get more people to spend more money on ads. As long as agencies:
Google wins. The badge exists to give agencies a tool to sell you on their services while giving you the illusion of guaranteed credibility.
If you’re hiring someone to run your Google Ads campaigns, don’t be dazzled by the badge. It’s no guarantee of expertise, and it certainly doesn’t mean they’ll get you results. Here’s what you should focus on instead:
The Google Partner badge is little more than a marketing gimmick. It’s not proof of skill, strategy, or even basic competence. It’s a participation badge that rewards spending YOUR money with Google.
If an agency leads with their Google Partner status, ask yourself: What else do they have to offer? Because if they’re relying on that badge to win your trust, they probably don’t have much else to show for themselves.
Last Updated: November 18, 2024
If you’re using your Facebook page as the “website” on your Google Business Profile (GBP), it’s time to make a change, right now! Google’s rules have been tightened up regarding this practice, and failing to follow their guidelines can lead to serious consequences, including suspensions.
Using your Facebook page as your “website” in your GBP might seem like a quick fix, but it’s a shortcut that can cost you. Google has clear expectations for where social media links should go, and failing to comply can hurt your GBP visibility—or worse, get your listing suspended.
A proper website is not just a best practice; it’s a necessity. Even a simple, affordable site can make a big difference in your rankings and your customers’ trust.
Don’t risk your GBP status. Update your listing today, and if you need help getting an affordable, compliant website, there are plenty of options out there to make the process quick and easy.
Prospect Genius
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Our passion is helping small businesses thrive. It’s why we get out of bed every day. Too many business owners are cheated and lied to every day so we see it as our duty to be a beacon of truth, a safe harbor, in an often unscrupulous industry.
Just 2 failed attempts at reinstatement and your listing is gone forever! Luckily, we have an over 80% success rate!!